Refund and Return Policy

Effective Date: December 11, 2024

At TrustReassure, we strive to provide the best quality wristwatches and ensure customer satisfaction with every purchase. If you are not fully satisfied with your purchase, we are here to assist you with our Refund and Return Policy.

1. Returns

We accept returns within 30 days from the date of purchase, provided that the following conditions are met:

  • The item must be in new, unused condition and in its original packaging.
  • The item must be free from damage, scratches, or any signs of wear.
  • The original receipt or proof of purchase is required for all returns.

To initiate a return, please contact our customer service team at info@trustreassure.click with your order details. We will guide you through the return process.

2. Refunds

Once we receive your returned item and verify its condition, we will process your refund to the original payment method. Please note that the following terms apply:

  • Refunds will be issued for the purchase price only. Shipping fees are non-refundable.
  • If the item is returned after 30 days or is not in its original condition, we may not issue a refund or may offer a partial refund depending on the situation.

3. Exchanges

If you would like to exchange your purchase for a different product, please follow the same process as a return. Once we receive your return, we will issue an exchange for the desired item, depending on stock availability.

4. Defective or Damaged Items

If your item arrives defective or damaged, please contact us immediately at info@trustreassure.click. We will arrange for a return and provide a full refund or send a replacement at no additional cost.

5. How to Return an Item

To return your product, please follow these steps:

  1. Contact Us: Email us at info@trustreassure.click to initiate the return process.

  2. Pack the Item: Securely package the item in its original packaging.

  3. Ship the Item: Return the item to the following address:

    TrustReassure 8801 Emmett F Lowry Expy
    Texas City, Texas (TX), 77591
    Phone: (409) 908-0722

  4. Processing the Return: Once the item is received, we will process your return and notify you by email.

6. Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following:

  • Items that have been used or worn.
  • Customized or personalized watches.

7. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please feel free to reach out to us at:

Thank you for choosing TrustReassure. We value your business and are committed to providing the best customer experience.